Refunds, Cancellations and Complaint Policies

1.  Refund Policy

CDL Idaho – Intercheck Driving LLC

At CDL Idaho – Intercheck Driving LLC, we strive to provide clear and fair policies for all of our customers. Please review our refund policy below:

Deposits and Appointment Changes/Cancellations

  • Customers may cancel or reschedule an appointment at least 7 days prior to the scheduled appointment date and time.
  • In such cases, only the deposit amount is refundable.
  • Any remaining balance paid will be refunded in full.

Late Cancellations or Changes

  • If a cancellation or reschedule request is made less than 7 days prior to the scheduled appointment, the deposit is non-refundable.

Services Rendered

  • Once a service has been administered or completed, no refunds will be issued under any circumstances.

By scheduling and paying for services with CDL Idaho – Intercheck Driving LLC, you acknowledge and agree to this refund policy.

If you have any questions regarding this policy, please contact us directly.

 

2. Grievance & Complaint Policy
CDL Idaho – Intercheck Driving LLC

At CDL Idaho – Intercheck Driving LLC, our students are extremely important to us. We are committed to providing high-quality training and ensuring every student has a positive experience. If for any reason you are not satisfied with our services, we want to hear from you.

How to Submit a Complaint or Grievance
If you have a concern, complaint, or grievance, please contact us using one of the following methods:

Response Time

  • Please allow up to 7 days for a response to your complaint or grievance.
  • We will make every effort to review your concern promptly and work toward a fair resolution.

We value your feedback and see it as an opportunity to improve our services. Our goal is to ensure all students feel supported, respected, and confident in the training they receive at CDL Idaho – Intercheck Driving LLC.

 

3. Language & Disability Policy
CDL Idaho – Intercheck Driving LLC

CDL Idaho – Intercheck Driving LLC is committed to providing equal access to services and a respectful, inclusive environment for all students. We comply with all applicable federal and State of Idaho laws regarding non-discrimination, language access, and accommodations for individuals with disabilities.

Non-Discrimination
We do not discriminate on the basis of race, color, national origin, religion, sex, age, disability, or any other protected status under applicable law. All students are treated with fairness, dignity, and respect.

Language Access

  • We strive to communicate clearly with all students and will make reasonable efforts to accommodate individuals with limited English proficiency.
  • Students who require language assistance are encouraged to notify us in advance so we can discuss available options.

Disability Accommodations

  • CDL Idaho – Intercheck Driving LLC provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable Idaho laws.
  • Students requesting accommodations should notify us as early as possible prior to their scheduled training or appointment.
  • Accommodations will be evaluated on a case-by-case basis to ensure they are reasonable and do not fundamentally alter the nature of the training or compromise safety requirements.

Safety Requirements
Due to the nature of commercial driver training, all students must meet applicable safety and licensing requirements. Certain physical, cognitive, or medical conditions may impact eligibility for specific services. We will work with students to the extent possible while maintaining compliance with state and federal safety regulations.

How to Request Assistance or Accommodations
To request language assistance or disability accommodations, please contact us:

We are committed to supporting all students and ensuring access to our programs while maintaining the highest standards of safety and compliance.

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